9 Top eCommerce Chatbots for Automated Customer Support

Do you remember when customer service meant waiting on hold for what felt like an eternity? Only to be told, “Please hold while we transfer your call“?

Yeah, those days are over now. Thanks to the rise of the game-changing eCommerce chatbots. There are your digital assistants that never sleep, never take lunch breaks, and never lose patience (that’s AI for you).

These chatbots are here to make life easier. But with so many out there, which ones truly stand out?

Let’s explore the top eCommerce Chatbots your business needs to stand out!

Key Takeaways

• What are eCommerce Chatbots about?
• How do eCommerce Chatbots help businesses? (That is the exploration of how eCommerce chatbots can improve customer interaction through instant support, 24/7 availability, and reliable customer service)
• Real-life applications of what eCommerce chatbots can do, even for you!
• Highlighting how eCommerce chatbots help businesses like yours today by boosting sales, engaging customers, assisting with customers’ purchases, improving conversions, and order values.
• Understanding how eCommerce chatbots collect data to create personalized marketing and product recommendations

What Are eCommerce Chatbots?

eCommerce chatbots are AI-powered virtual assistants designed to interact with customers on their online retail platforms. These chatbots are designed to handle the details from providing inquiries to providing product recommendations, to assisting with purchases, and offering post-sale support.

By engaging in human-like conversations, these chatbots can enhance the shopping and customer experience, making it more interactive and efficient for your business.

How Do eCommerce Chatbots Enhance Customer Support?

By implementing chatbots into your eCommerce platform, you can streamline and improve your customer service operations in the following ways:

• Efficient handling of multiple inquiries at once (simultaneously)
• Providing instant responses
• Reducing wait times

With these chatbots, your customers can get quick answers, thereby improving their satisfaction, loyalty, and trust in your business’s brand.

Best eCommerce Chatbot Examples

Several AI chatbots have made a name for themselves in the eCommerce sector due to their pricing, effectiveness, and user-friendly features. Let’s talk about some noteworthy examples:

1. Kelpo.ai – The Smart AI Chatbot for Business Growth

Kelpo.ai is a next-gen AI chatbot designed to revolutionize customer interactions, automate business communication, and streamline support. Thanks to its AI smarts, web stores can chat with shoppers in real-time, keep orders running , and turn more browsers into buyers without breaking a sweat.

With its advanced conversational AI, businesses can deliver instant, accurate, and personalized responses effortlessly.

Key Features

• Smart NLP Engine – Understands and responds naturally.
• Omnichannel Integration – Engage customers across multiple platforms.
• 24/7 Automated Support – Never miss a query, even after hours.
• AI-Powered Insights – Gain valuable customer data and trends.
• Seamless Handoff – Smooth transition from bot to human agents when needed.

Pricing

• Hobby – $19/month | 1 chatbot, 100 responses/day, 5M characters, basic support
• Basic – $49/month | 1 chatbot, 300 responses/day, 12M characters, basic support
• Pro – $149/month | 3 chatbots, 1,000 responses/day, 15M characters, priority support
• Business – $499/month | 10 chatbots, 5,000 responses/day, 20M characters, priority support

2. HubSpot Chatbot Builder

This chatbot is incorporated with HubSpot’s CRM to help qualify leads, book meetings, and facilitate customer self-service.

Key Feature

One of the best features of this chatbot is that it is designed for easy implementation, which ensures seamless usage even for non-technical users.

Pricing

Pricing varies based on the perfect plan for your business:

Free: Basic chatbot features

• Starter ($20/mo): Advanced features & integrations
• Professional ($800/mo): Automation, reporting & analytics
• Enterprise ($3,600/mo): AI-powered bots & enterprise automation

3. Sephora’s Virtual Assistant

This is a chatbot that is designed to help customers with their various beauty-related queries.

Key Features

1. Product Recommendations and suggestions of products based on customers’ skin types, tones, and preferences.
2. Beauty Tips and Advice: The chatbot offers helpful and trendy tips on makeup techniques, skincare routines, and product usage.
3. Order Tracking and Support: The chatbot helps customers track their orders and receive support for any issues related to their purchases.

Pricing

1. Sephora’s chatbot is a proprietary tool developed for customer engagement and does not have a standalone price.
2. It is available on Facebook Messenger.

4. Domino’s Pizza Bot

Domino’s Pizza Bot is a chatbot that enables customers to order pizzas and access various services of Domino’s Pizza. The chatbot is available on multiple platforms, including Facebook Messenger and Twitter.

Features

1. Ordering and Payment service, where customers can place orders and make payments using the chatbot.
2. Order Tracking, where customers can easily track the status of their orders.
3. Promotions and Discounts, where customers have access to view and use exclusive promotions and discounts.

Pricing

Domino’s chatbot is integrated into their ordering system and is free. The only cost involved is the price of the order placed through the bot. There are no additional charges for using the chatbot for tracking orders or receiving promotions.

5. Nike’s StyleBot

Nike’s StyleBot is a chatbot that helps customers of the brand easily find products and provides style advice. The chatbot is available on Facebook Messenger.

Key Features

1. Product Recommendations and suggests products based on customers’ preferences, purchase history, and interests.
2. Give you fashion advice: Nike’s StyleBot tells you what’s trendy, how to wear your Nike gear, and how to take care of it!
3. Show you secret content: Nike’s StyleBot shares special videos, articles, and more that you can’t find anywhere else!

Pricing

Nike’s StyleBot is a free chatbot service

6. Burberry’s Chatbot

Burberry’s Chatbot is a chatbot that provides customers with personalized product recommendations and fashion advice.  This chatbot is available on Facebook Messenger.

Features

1. The Chatbot helps you find things you’ll love: It looks at what you like, what you’re interested in, and what you’ve bought before, and then suggests cool Burberry products you didn’t know you need and actually want!
2. Give you super cool fashion tips: The chatbot tells you what’s trendy, how to wear your Burberry clothes, and how to take care of them!
3. The Chatbot also offers customers access to exclusive content such as videos and articles.

Pricing

Burberry’s Chatbot is a free chatbot service.

7. Walmart’s Customer Service Bot

Walmart’s Customer Service Bot is a chatbot that helps customers with various queries related to their purchases. It is available to access on Walmart’s website and mobile app.

Features

1. Seamless tracking of orders, that is, with the chatbot: customers can easily track the status of their orders.
2. The Bot provides customers with product information, including prices, availability, and features.
3. The bot helps customers with returns and refunds, provides them with information on policies and procedures.

Pricing

Walmart’s Customer Service Bot is a free chatbot service

8. H&M’s Chatbot

H&M’s Chatbot is a chatbot, designed to help customers find products and offer expert fashion tips.

Key Features

1. Product Recommendations and suggestions based on customers’ preferences and interests.
2. Fashion advice and tips on fashion trends, styling, and usage of H&M products.
3. Access to exclusive content, including videos and articles.

Pricing

H&M’s Chatbot is a free chatbot service.

9. LiveChat

This is a live chat support and help desk software that enables real-time communication with customers across various channels, including online chat, email, and social media.

Key Features

1. Real-time Chat and engagement with customers through live chat.
2. Connect easily with customers via multiple support channels: online chat, email, and social media.
3. It helps automate responses and have human-like interactions with the customers.
4. Can be used to help gain insights with detailed analytics on chat performance and customer interactions.

Pricing

• Starter Plan: Basic features for small businesses.
• Business Plan: More automation and analytics for larger businesses.
• Enterprise Plan: Custom solutions with premium support.

Real-Life Examples of eCommerce Chatbot Implementation

“Amarra’s Integration of AI Chatbots”

Amarra, a global distributor of special-occasion gowns, incorporated the use of AI chatbots into its operations to boost its customer service. By using these chatbots, Amarra was able to handle up to 70% of its customer inquiries, amazingly reduce the need for human interaction, and improve response times with its customers.

This led to a 40% decrease in overstocking, which goes to speaks volumes on the efficiency of AI in inventory management and customer interaction for businesses.

Another real-life example is: “ Pizza My Heart’s AI Ordering Assistant”

Pizza My Heart is a California-based pizza chain that implemented the use of an AI chatbot named Jimmy the Surfer to streamline its ordering process. With the chatbot, customers could text their orders as well as promptly receive AI-generated responses and suggestions.

This led to an amazing decrease in the workload of walk-in store employees as well as enhanced their customer engagement by providing a unique and interactive ordering experience for their customers.

Conclusion

eCommerce chatbots have come to stay, by providing seamless, instant online customer support, 24/7 customer assistance, thereby enhancing the overall satisfaction and loyalty of customers.

To remain competitive in the fast-paced digital marketplace, businesses need to explore and implement eCommerce chatbots tailored to their specific needs. These AI-driven tools will not only enhance the operational efficiency of their businesses, but also drive and increase sales to enable personalized marketing through improved data collection and analysis.

The eight eCommerce chatbot solutions highlighted above showcase a range of features that cater to various industries (from fashion to food and more), offering easy integration, advanced AI capabilities, and enhanced customer engagement.

By using these cutting-edge technologies for your business, you can easily elevate your customers’ experience, boost conversions, and stay ahead of the competition.

Don’t let your business fall behind.

Let’s get you started

FAQs

What Is an eCommerce Chatbot?

An eCommerce chatbot is an AI-powered virtual assistant that interacts with customers on online retail platforms, handling inquiries, providing product recommendations, and assisting with purchases.

How Do eCommerce Chatbots Improve Customer Service?

They provide instant responses, reduce wait times, handle multiple inquiries simultaneously, and offer 24/7 support, enhancing overall customer satisfaction.

Can Small Businesses Benefit from Implementing eCommerce Chatbots?

Yes, businesses of all sizes can leverage chatbots to improve customer engagement, streamline operations, and increase sales.

Are eCommerce Chatbots Capable of Handling Complex Customer Inquiries?

While they excel at managing routine queries, complex issues may still require human intervention. However, advanced chatbots can seamlessly escalate such cases to human agents.

How Do I Choose the Best AI Chatbot for my eCommerce Business?

Consider factors like ease of integration, customization options, scalability, and the specific needs of your business. Reviewing case studies and seeking expert recommendations can also aid in the decision-making process.