10 Best AI-Powered Chatbots for Businesses in 2025

Do you aim to improve customer interactions and engagement while maintaining efficiency in your daily operations? You need AI-powered chatbots. These tools are effective in helping you stay in today’s competitive business world. AI-powered solutions streamline workflows, reduce response times, and enhance customer interactions.

AI-powered chatbots are capable of understanding complex queries and handling repetitive and time-consuming tasks. Their sophistication, adaptability, and human-like attributes make business operations more seamless. Unlike manual interventions, which are error-prone and cause delays, AI-powered chatbots serve as proactive engagement partners.

Let’s dive into the meaning of AI-powered chatbots, how they work, and the best AI-powered chatbots that can revolutionize your customer interactions.

Key Takeaways

• AI-powered chatbots can help streamline businesses’ workflows while maintaining efficiency.
• They understand user queries and provide relevant and accurate responses.
• Businesses should select the right AI-powered chatbots based on their specific business needs.

What Are AI-Powered Chatbots?

AI-powered chatbots are advanced software applications that use artificial intelligence (AI), natural language processing (NLP), and machine language (ML) to simulate human-like conversations with users. These tools help to understand customer inquiries and provide instant support or responses that are accurate and relevant.

AI-powered chatbots assist with different routine tasks, such as customer support automation, lead generation, and sales assistance, across multiple channels, such as websites, social media, messaging apps, and mobile applications.

How Does an AI-Powered Chatbot Work?

AI-powered chatbots use artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) to understand, process, and respond to user queries in real time.

The process begins with natural language processing (NLP). NLP allows the chatbot to interpret user inquiries in natural language, whether through text or voice. User inquiries are interpreted to identify keywords and intent. It then uses machine learning algorithms to process the request, retrieve relevant data, and generate the most appropriate response.

As AI advances, these tools learn and improve by analyzing user interactions, adapting to responses, and refining their accuracy. Even when there are typos or language differences, NLP is still able to figure out the user intent.

For example:

Imagine you’re using an AI-powered chatbot to help with a particular task. You type, “I need help with my accunt,” accidentally misspelling “account.”

Despite the spelling error, the chatbot instantly understands your intent, processes your message, and identifies your need.

It then responded by saying, “It looks like you need help with your account. Could you share more details about the issue? I’m here to assist you!”

As a result of the advanced language processing capabilities, the chatbot ensures smooth communication, recognizing errors and maintaining a natural conversation flow to provide the support you need.

Best AI-Powered Chatbots for Businesses in 2024

Choosing the right AI chatbot is important for business performance and growth. When choosing an AI-powered chatbot, consider your specific needs and requirements. The following are AI solutions best suited for your business.

1. Kelpo.ai

Kelpo.ai is a powerful AI-powered chatbot for businesses. It is an advanced tool designed to enhance customer interactions, streamline support, and automate business communication.

With its intelligent conversational abilities, it helps businesses provide instant, accurate, and personalized responses to customer queries.

Key Features

• Natural Language Processing (NLP)
• Multi-Channel Integration
• 24/7 Automated Customer Support
• AI-Powered Insights
• Seamless Handoff to Human Agents

Kelpo.ai is ideal for businesses seeking to improve customer engagement, automate repetitive tasks, and enhance operational efficiency with AI-driven chat solutions.

Pricing

• Hobby – $19/month | 1 chatbot, 100 responses/day, 5M characters, basic support
• Basic – $49/month | 1 chatbot, 300 responses/day, 12M characters, basic support
• Pro – $149/month | 3 chatbots, 1,000 responses/day, 15M characters, priority support
• Business – $499/month | 10 chatbots, 5,000 responses/day, 20M characters, priority support

2. ChatGPT by OpenAI

ChatGPT is one of the best AI-powered chatbots for businesses. This software application is powered by OpenAI’s GPT-4 technology. It is a highly versatile and intelligent conversational tool. ChatGPT understands complex inquiries and provides accurate and relevant responses.

Key Features

• Natural language processing (NLP)
• Omnichannel messaging
• Multi-language support
• Personalization
• Continuous learning

ChatGPT is available 24/7 and can answer customer inquiries, providing answers almost instantly, which helps to reduce waiting times. Additionally, it can handle multiple interactions simultaneously and provide customer-tailored responses, recommendations, and solutions.

Pricing

• Free ($0/month) – Basic access to GPT-4o mini, standard voice mode, web search, and limited AI features.
• Plus ($20/month) – Expanded AI capabilities, extended limits on messaging, file uploads, advanced voice, and early access to GPT-4.5.
• Pro ($200/month) – Unlimited access to all AI models, advanced voice, deep research, GPT-4.5 previews, and extended Sora video generation.
• Team ($25/month) – Higher message limits, collaborative workspace, secure admin controls, and access to tools like deep research, DALL·E, and data analysis.

3. Drift (Salesloft)

Drift is an AI-powered chatbot designed for AI-driven conversational marketing. It helps businesses engage with website visitors in real time, qualify leads, and improve sales conversions.

Key Features

• AI chatbots for lead qualification and customer engagement
• Real-time messaging and personalized responses
• Integration with CRM tools like HubSpot and Salesforce
• Automated chatbot workflows for sales teams
• Detailed analytics for tracking chatbot performance

Drift is best for businesses looking to boost lead generation, automate sales funnels, and improve website engagement.

Pricing

Drift offers custom pricing based on business needs. To get a quote, you need to book a call with their sales team.

4. Intercom

Intercom combines AI-powered chatbots with live chat to deliver personalized and automated customer support experiences.

Its AI-powered chatbots are designed to handle customer queries efficiently, providing instant and seamless support while freeing up human agents for more complex issues. It also supports proactive communication through in-app messaging and targeted email campaigns.

Intercom is the preferred choice for enterprises aiming to deliver exceptional customer experiences at scale.

Key Features

• AI-powered chatbots for customer support and engagement
• Customizable chatbot workflows and automation
• Live chat integration for human support when needed
• Multi-channel support (web, mobile, social media)
• Advanced and detailed analytics to track customer interactions

Use Intercom for personalized customer engagement and AI-powered automation

Pricing

• Essential Plan: $29 per seat/month
• Advanced Plan: $85 per seat/month
• Expert Plan: $132 per seat/month

5. Claude by Anthropic

Claude is an AI chatbot known for its contextual understanding and human-like conversation. It offers a safe, accurate, and ethical alternative in the AI-powered chatbot space.

Key Features

• Advanced Natural Language Processing (NLP)
• Long contextual memory
• Customizable AI
• Strong ethical practices
• Seamless Business Integration

Pricing

• Free: Basic access to Claude on web, iOS, and Android.
• Pro ($20/month): More usage, access to additional models, Projects for organizing docs and chats, and early feature access.
• Team ($25/user/month, annual billing): More usage, central billing, admin controls, and early collaboration features.
• Enterprise: Custom pricing for large-scale businesses with expanded usage, SSO, SCIM, audit logs, and advanced permissions.

6. Gemini by Google

Google’s Gemini is a cutting-edge AI-powered chatbot. It combines conversational AI with multimodal capabilities, setting new standards for AI assistants. It can simultaneously process text, images, and videos, making it a highly versatile tool for various applications.

It integrates deeply with Google’s ecosystem, making it highly effective for business use.

Key Features

• Multimodal AI
• Google workspace integration
• AI-powered insights
• Real-time assistance
• Scalability and automation

Pricing

• Standard Edition:
  • Monthly Commitment: $22.80 per user per month
  • 12-Month Commitment: $19 per user per month
• Enterprise Edition:
  • Monthly Commitment: $54 per user per month
  • 12-Month Commitment: $45 per user per month

7. Meta AI

Meta AI is the best AI-powered chatbot for social media. It is integrated into Facebook, Instagram, WhatsApp, and Messenger. This chatbot tool provides users with real-time information and generates content within social media apps. It helps users chat quicker and smarter, provide responses to queries, and generate images. Additionally, users can interact with other Meta platforms more efficiently.

Key Features

• Integrated into Meta apps
• Text-based responses
• AI image generation
• Contextual social media suggestions

Pricing

• Free to Use
• No Stated Rate Limits (Users report generating 100+ images in minutes without restriction)
• Accessible via Instagram & Facebook Accounts
• Strong Image Generation Capabilities
• Ideal for Quick, High-Quality Responses and Social Media Content

8. Microsoft Copilot

Microsoft Copilot is an AI-powered chatbot that is integrated into Microsoft products. It enhances Windows, Office 365, and Edge by automating workflow. Microsoft Copilot assists with content documentation, PowerPoint slide generation, email writing, and report summarization.

Microsoft Copilot can create a document in Word, analyze data in Excel and complete your presentation in PowerPoint.

Key Features

• Integrated search experience
• Content generation
• AI-powered coding assistant
• Microsoft 360 Copilot
• AI automation and analytics

Pricing

• Free version
• $20 per user/month for copilot pro
• Preferred access to the latest AI models
• Increased usage limits
• 1-month free trial available

9. Perplexity

Perplexity is a robust chatbot that provides real-time, sourced, and factual responses to user inquiries. It performs deep, multi-source internet searches, making it a strong alternative to Google search.

Key Features

• Conversational Interface
• Cites sources and links
• Up-to-date responses
• AI-powered search engine
• No login required

Pricing

• Standard – Free | Unlimited searches, 3 Pro searches/day, upload 3 files/day
• Professional – $20/month | 300+ Pro searches/day, multiple AI models, unlimited file uploads, custom knowledge hubs

10. Jasper AI

Jasper AI is specifically designed for marketing, branding, and creating business content. It is widely used by copywriters, marketers, and social media managers to generate high-quality blog posts, social media content, and ads efficiently.

Key Features

• AI-powered copywriting
• Marketing and branding
• Templates for content generation
• SEO integration
• Tone customization

Pricing

• Creator – $39/month | 1 seat, 1 Brand Voice, Jasper Chat, SEO mode, browser extension
• Pro – $59/seat/month | 1 seat (up to 5), 3 Brand Voices, 10 Knowledge assets, AI image tools, collaboration features
• Business – Custom pricing | Unlimited voices, no feature limits, automation tools, advanced security, priority support

Conclusion

In today’s business landscape, AI-powered solutions help to streamline workflows and provide instant support, thereby enhancing customer interactions, engagement, and efficiency.

AI-powered chatbots such as Kelpo.ai, ChatGPT, Google Gemini, and so on, are more than conversational assistants. They help boost productivity and increase engagement. Businesses should carefully choose the AI chatbot that best suits their daily operations.